Privacy policy
Effective date: 15th May 2025
Media Wall Fire Co (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, and protect your information when you use our website, place an order, or contact us.
Information we collect
We may collect the following types of personal data:
a. Information you provide directly:
Full name
Email address
Phone number
Delivery and billing address
Payment details (processed securely via third-party providers)
Installation notes or property access details
b. Automatically collected information:
IP address
Device/browser information
Website usage (via cookies and analytics tools)
c. From third parties:
- Payment providers (e.g., PayPal, Stripe)
Delivery couriers and installers
How we use your information
We use your information to:
Process and deliver orders
Arrange installation services
Communicate regarding enquiries or purchases
Send order confirmations and updates
Improve our website and services
Send marketing emails (only with your consent)
Meet legal and regulatory requirements
Legal basis for processing
We rely on the following lawful bases under UK GDPR:
Contractual necessity – for processing and fulfilling your orders
Consent – for sending marketing emails
Legal obligation – for compliance with regulations (e.g., tax law)
Legitimate interest – for business operations, fraud prevention, and service improvement
Sharing your data
Your data may be shared with:
Couriers or logistics providers for delivery
Professional installers where applicable
Secure payment processors
IT and cloud service providers (e.g., email, hosting)
HMRC or legal authorities when required
We do not sell or rent your data to third parties.
Data retention
We keep your data only as long as necessary:
Order records: up to 6 years (for legal/accounting purposes)
Enquiries: up to 2 years
Marketing preferences: until you withdraw consent
Your rights
You have the right to:
Access your personal data
Correct inaccuracies
Request deletion (in some cases)
Restrict or object to processing
Withdraw marketing consent at any time
To exercise your rights, email info@mediawallfireco.co.uk
Data security
We implement safeguards such as:
SSL encryption for our website
Secure payment processing
Internal access controls
Please note that while we strive to protect your data, no system is completely secure.
Cookies
Our website uses cookies to:
Improve functionality and performance
Track analytics and site usage
Remember your preferences
You can manage cookie settings in your browser.
Third-party links
Our site may link to external websites. We are not responsible for their privacy practices and encourage you to read their policies.
Changes to this policy
We may update this policy periodically. Any changes will be posted on this page with a new effective date. Please check back regularly.
If you have any questions about this privacy policy or your data, please contact us at info@mediawallfireco.co.uk.